{"id":10,"date":"2025-09-09T17:14:14","date_gmt":"2025-09-09T13:14:14","guid":{"rendered":"http:\/\/sarhwsaif.com\/?page_id=10"},"modified":"2025-09-14T12:08:03","modified_gmt":"2025-09-14T08:08:03","slug":"refund_returns-2","status":"publish","type":"page","link":"https:\/\/sarhwsaif.com\/en\/refund_returns-2\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"10\" class=\"elementor elementor-10\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f72840e e-flex e-con-boxed e-con e-parent\" data-id=\"2f72840e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ac137d9 elementor-widget elementor-widget-text-editor\" data-id=\"7ac137d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<h1 data-start=\"177\" data-end=\"227\">Return and Exchange Policy - Sarah and Saif Store<\/h1>\n<p data-start=\"229\" data-end=\"448\">in <strong data-start=\"232\" data-end=\"250\">Sarah and Saif&#039;s store<\/strong> Your satisfaction is our priority, and we always strive to provide you with a comfortable and reliable shopping experience. If the product you receive is not suitable for any reason, you can request a replacement. <strong data-start=\"389\" data-end=\"427\">Return or exchange within 7 days<\/strong> From the date of receipt.<\/p>\n<hr data-start=\"450\" data-end=\"453\" \/>\n<h2 data-start=\"455\" data-end=\"474\">Return Terms<\/h2>\n<ol data-start=\"475\" data-end=\"882\">\n<li data-start=\"475\" data-end=\"548\">\n<p data-start=\"478\" data-end=\"548\">The product must be unused, and in its original condition exactly as you received it.<\/p>\n<\/li>\n<li data-start=\"549\" data-end=\"625\">\n<p data-start=\"552\" data-end=\"625\">The product must be in its original packaging with all accessories and tags attached.<\/p>\n<\/li>\n<li data-start=\"626\" data-end=\"882\">\n<p data-start=\"629\" data-end=\"664\">Some products cannot be returned, such as:<\/p>\n<ul data-start=\"668\" data-end=\"882\">\n<li data-start=\"668\" data-end=\"750\">\n<p data-start=\"670\" data-end=\"750\">Personal or health products (such as cosmetics and underwear).<\/p>\n<\/li>\n<li data-start=\"754\" data-end=\"803\">\n<p data-start=\"756\" data-end=\"803\">Perishable goods (such as food or flowers).<\/p>\n<\/li>\n<li data-start=\"807\" data-end=\"841\">\n<p data-start=\"809\" data-end=\"841\">Cards and e-gifts.<\/p>\n<\/li>\n<li data-start=\"845\" data-end=\"882\">\n<p data-start=\"847\" data-end=\"882\">Downloadable digital products.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<hr data-start=\"884\" data-end=\"887\" \/>\n<h2 data-start=\"889\" data-end=\"908\">Special cases<\/h2>\n<p data-start=\"909\" data-end=\"963\">May be accepted <strong data-start=\"921\" data-end=\"937\">Partial refund<\/strong> Only in the following cases:<\/p>\n<ul data-start=\"964\" data-end=\"1146\">\n<li data-start=\"964\" data-end=\"1014\">\n<p data-start=\"966\" data-end=\"1014\">Products that show clear signs of use.<\/p>\n<\/li>\n<li data-start=\"1015\" data-end=\"1080\">\n<p data-start=\"1017\" data-end=\"1080\">Any product returned that is incomplete or damaged is not due to our fault.<\/p>\n<\/li>\n<li data-start=\"1081\" data-end=\"1146\">\n<p data-start=\"1083\" data-end=\"1146\">Any request submitted more than 7 days after the date of receipt.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1148\" data-end=\"1151\" \/>\n<h2 data-start=\"1153\" data-end=\"1183\">Return and exchange mechanism<\/h2>\n<ul data-start=\"1184\" data-end=\"1469\">\n<li data-start=\"1184\" data-end=\"1277\">\n<p data-start=\"1186\" data-end=\"1277\">After receiving and inspecting the product, we will notify you via email or phone whether your order has been accepted or rejected.<\/p>\n<\/li>\n<li data-start=\"1278\" data-end=\"1386\">\n<p data-start=\"1280\" data-end=\"1386\">If approved, the amount will be refunded to the original payment method within a time period depending on the bank or card company.<\/p>\n<\/li>\n<li data-start=\"1387\" data-end=\"1469\">\n<p data-start=\"1389\" data-end=\"1469\">The product can be exchanged for another product only if it has <strong data-start=\"1434\" data-end=\"1466\">Manufacturing defect or damage during shipping<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1471\" data-end=\"1474\" \/>\n<h2 data-start=\"1476\" data-end=\"1518\">Late or lost refunds<\/h2>\n<ul data-start=\"1519\" data-end=\"1809\">\n<li data-start=\"1519\" data-end=\"1593\">\n<p data-start=\"1521\" data-end=\"1593\">If you do not receive the amount after approval, please check your bank account first.<\/p>\n<\/li>\n<li data-start=\"1594\" data-end=\"1702\">\n<p data-start=\"1596\" data-end=\"1702\">Then contact your credit card company or bank, as it may take a few business days before the amount appears in your account.<\/p>\n<\/li>\n<li data-start=\"1703\" data-end=\"1809\">\n<p data-start=\"1705\" data-end=\"1809\">If you have not received the amount after all these steps, contact us via email: <strong data-start=\"1781\" data-end=\"1807\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1783\" data-end=\"1805\">support@sarahwsaif.com<\/a><\/strong><\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1811\" data-end=\"1814\" \/>\n<h2 data-start=\"1816\" data-end=\"1843\">Offers and Discounts Policy<\/h2>\n<ul data-start=\"1844\" data-end=\"1965\">\n<li data-start=\"1844\" data-end=\"1901\">\n<p data-start=\"1846\" data-end=\"1901\">The return policy applies to products at the original price only.<\/p>\n<\/li>\n<li data-start=\"1902\" data-end=\"1965\">\n<p data-start=\"1904\" data-end=\"1965\">Products purchased under offers or discounts <strong data-start=\"1941\" data-end=\"1962\">Non-refundable<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1967\" data-end=\"1970\" \/>\n<h2 data-start=\"1972\" data-end=\"1984\">gifts<\/h2>\n<ul data-start=\"1985\" data-end=\"2209\">\n<li data-start=\"1985\" data-end=\"2114\">\n<p data-start=\"1987\" data-end=\"2114\">If the product was purchased as a gift and shipped directly to you, you will receive credit in the form of <strong data-start=\"2058\" data-end=\"2072\">Gift Voucher<\/strong> The value of the product after completing the return process.<\/p>\n<\/li>\n<li data-start=\"2115\" data-end=\"2209\">\n<p data-start=\"2117\" data-end=\"2209\">If the product was purchased as a gift and shipped to the buyer first, the amount will be refunded directly to the buyer.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2211\" data-end=\"2214\" \/>\n<h2 data-start=\"2216\" data-end=\"2235\">Shipping and Returns<\/h2>\n<ul data-start=\"2236\" data-end=\"2517\">\n<li data-start=\"2236\" data-end=\"2314\">\n<p data-start=\"2238\" data-end=\"2314\">To return the product, please send it to the address shown after contacting customer service.<\/p>\n<\/li>\n<li data-start=\"2315\" data-end=\"2391\">\n<p data-start=\"2317\" data-end=\"2391\">The customer bears the return shipping cost (unless the error is on our part).<\/p>\n<\/li>\n<li data-start=\"2392\" data-end=\"2427\">\n<p data-start=\"2394\" data-end=\"2427\">Shipping fees are non-refundable.<\/p>\n<\/li>\n<li data-start=\"2428\" data-end=\"2517\">\n<p data-start=\"2430\" data-end=\"2517\">For high-value products, it is preferable to use a tracking shipping service to ensure the package reaches us.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2519\" data-end=\"2522\" \/>\n<h2 data-start=\"2524\" data-end=\"2537\">Help<\/h2>\n<p data-start=\"2538\" data-end=\"2644\">For inquiries or return and exchange requests, contact us via email: <strong data-start=\"2616\" data-end=\"2642\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2618\" data-end=\"2640\">support@sarahwsaif.com<\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0648\u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u2013 \u0645\u062a\u062c\u0631 \u0633\u0627\u0631\u0629 \u0648\u0633\u064a\u0641 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