Return and Exchange Policy - Sarah and Saif Store

in Sarah and Saif's store Your satisfaction is our priority, and we always strive to provide you with a comfortable and reliable shopping experience. If the product you receive is not suitable for any reason, you can request a replacement. Return or exchange within 7 days From the date of receipt.

Return Terms

  1. The product must be unused, and in its original condition exactly as you received it.

  2. The product must be in its original packaging with all accessories and tags attached.

  3. Some products cannot be returned, such as:

    • Personal or health products (such as cosmetics and underwear).

    • Perishable goods (such as food or flowers).

    • Cards and e-gifts.

    • Downloadable digital products.

Special cases

May be accepted Partial refund Only in the following cases:

  • Products that show clear signs of use.

  • Any product returned that is incomplete or damaged is not due to our fault.

  • Any request submitted more than 7 days after the date of receipt.

Return and exchange mechanism

  • After receiving and inspecting the product, we will notify you via email or phone whether your order has been accepted or rejected.

  • If approved, the amount will be refunded to the original payment method within a time period depending on the bank or card company.

  • The product can be exchanged for another product only if it has Manufacturing defect or damage during shipping.

Late or lost refunds

  • If you do not receive the amount after approval, please check your bank account first.

  • Then contact your credit card company or bank, as it may take a few business days before the amount appears in your account.

  • If you have not received the amount after all these steps, contact us via email: support@sarahwsaif.com

Offers and Discounts Policy

  • The return policy applies to products at the original price only.

  • Products purchased under offers or discounts Non-refundable.

gifts

  • If the product was purchased as a gift and shipped directly to you, you will receive credit in the form of Gift Voucher The value of the product after completing the return process.

  • If the product was purchased as a gift and shipped to the buyer first, the amount will be refunded directly to the buyer.

Shipping and Returns

  • To return the product, please send it to the address shown after contacting customer service.

  • The customer bears the return shipping cost (unless the error is on our part).

  • Shipping fees are non-refundable.

  • For high-value products, it is preferable to use a tracking shipping service to ensure the package reaches us.

Help

For inquiries or return and exchange requests, contact us via email: support@sarahwsaif.com